Refund policy

Last Updated: 10/12/23

Thank you for choosing to purchase from Good Mother Gallery. Please review the following Shipping and Delivery Terms before making a purchase. By placing an order on our website, you agree to the terms and conditions outlined below.

1. Shipping Costs and Responsibility

1.1. Shipping Costs: Shipping costs are the responsibility of the purchaser and will be calculated and displayed during the checkout or invoicing process. The shipping fee is based on the destination, weight, and dimensions of the items in your order.

1.2. Choice of Carrier: We select reputable carriers for shipping, but the choice of carrier may vary depending on your location and the size of your order. You may have the option to select or request your preferred shipping method during the checkout /invoicing process.

2. Shipping Transit

2.1. Shipping Times: Shipping times may vary depending on your location, the chosen shipping method, and the availability of the items you have ordered. Estimated delivery times are provided during the checkout and invoicing process and may be subject to change.

2.2. Tracking: We provide tracking information for your order whenever possible. You can monitor the status of your shipment through the carrier's tracking system.

3. Lost, Damaged, or Stolen Items

3.1. Lost Items: Good Mother Gallery is not responsible for items that are lost or misplaced during the shipping transit. If your item is marked as "delivered" by the carrier but you have not received it, please contact the carrier and your local authorities to address the situation.

3.2. Damaged Items: While we take care to package items securely, we are not responsible for any damage that may occur during shipping. If your item arrives damaged, please contact us within [5] days of receiving it. We will provide assistance in initiating a claim with the carrier and may offer a replacement or refund at our discretion.

3.3. Stolen Items: We are not responsible for items that are stolen after they have been delivered to the address provided during the order process. We recommend taking necessary precautions to secure your delivered items.

4. International Shipping

For international orders, additional fees such as customs duties, taxes, or import charges may apply. These charges are the sole responsibility of the purchaser. Good Mother Gallery is not responsible for any delays or issues related to customs clearance.

5. Address Accuracy

It is the responsibility of the purchaser to provide accurate and complete shipping information during the checkout process. Good Mother Gallery is not liable for delays or additional costs caused by incorrect shipping details.

 

Contact Information

If you have any questions or concerns regarding these terms, please contact us at info@goodmothergallery.com

Thank you for using the Good Mother Gallery. We hope you enjoy your experience with us!